Al-Futtaim Stars Terms and Conditions

1. Definitions

1.1 Al-Futtaim FAB Stars Loyalty Program - The rewards program established by FAB and Al-Futtaim pursuant to these Terms and Conditions.

1.2 Al-Futtaim FAB Stars Product - One or more of the FAB products and services listed in Schedule A hereto are eligible for inclusion in the Al-Futtaim FAB Stars Loyalty Program.

1.3 Al-Futtaim FAB Stars- The reward points credited/debited to an individual’s Al-Futtaim FAB Stars Account as a result of any Al-Futtaim FAB Credit Transactions that are included in the Al-Futtaim FAB Stars Loyalty Program.

1.4 Al-Futtaim FAB Stars Account - The account reflecting all transactions related to Al-Futtaim FAB Stars Loyalty Program for a particular client on FAB Records, including earned Al-Futtaim FAB Stars, bonus Al-Futtaim FAB Stars, redeemed Al-Futtaim FAB Stars and expired Al-Futtaim FAB Stars.

1.5 FAB – National Bank of Abu Dhabi, a trademark owned by FAB (First Abu Dhabi Bank PJSC).

1.6 FAB - First Abu Dhabi Bank PJSC which has head office in Abu Dhabi, United Arab Emirates.

1.7 Al-Futtaim - AL FUTTAIM FINANCE PV JSC, a private joint stock company incorporated under the laws of Dubai with address at P.O. Box 283568, Dubai, United Arab Emirates.

1.8 Al-Futtaim FAB Credit Card – A valid credit card issued by FAB as part of the Co-brand Card Program with Al-Futtaim bearing the payment scheme provider’s logo as well as the FAB and Al Futtaim Trade Marks by FAB to the client.

1.9 FAB Client – The principal Card client or Supplementary Card client for whom card is issued by the Bank.

1.10 Primary Account – Client in whose name a “Card Account” is maintained by the bank.

1.11 Membership – The ability to perform Loyalty Program related actions such as collecting Al-Futtaim FAB Stars, redemptions, etc. where membership is done by automatic enrolment Subsequent to applying for and receiving an Al-Futtaim FAB Credit Card.

1.12 Skywards Miles – A Skywards Mile is the reward currency earned when a Skywards member flies with Emirates Airlines or their partners.

1.13 Etihad Guest Miles - An Etihad Guest Miles is the reward currency earned when an Etihad Guest member flies with Etihad Airlines or their partners.

1.14 Good Standing – A non-delinquent Al-Futtaim FAB Credit Card account which is active.

1.15 Al-Futtaim FAB Stars Partners – Merchants outlet who has agreed to participate in Al-Futtaim FAB Stars Loyalty Program.

2. Application

The following terms and conditions (the “Terms and Conditions”) shall apply to the Al-Futtaim FAB Stars Loyalty Program and are in addition to the Master Credit Card Conditions. To the extent there is any conflict or inconsistency between these Terms and Conditions and the Master Credit Card Conditions, those Master Credit Card Conditions shall prevail.

2.1.2 The client hereby acknowledges and accepts that the foregoing acts may diminish the redemption value of the Al-Futtaim FAB Stars already earned and agree not to claim compensation for any such losses.

2.1.3 The client acknowledges that these Terms and Conditions, as well as other information regarding Al-Futtaim FAB Stars Loyalty Program, may be accessed online at in their most current form, and the client hereby agrees to remain current with the same.

2.2 FAB Al-Futtaim Loyalty Stars Program is subject to these Terms and Conditions, and the Terms and Conditions applicable to any other FAB product eligible for participation in Al-Futtaim FAB Stars Loyalty Program.

2.3 In the event of a conflict between these Terms and Conditions and the terms and/or conditions contained in any policy incorporated by reference herein, to the extent that such conflict directly relates to the Al-Futtaim FAB Stars Loyalty Program, these Terms and Conditions shall prevail.

3. Enrolment

Enrolment in the Al-Futtaim FAB Stars Loyalty Program is automatic and each client (who is/are in good standing) including any supplementary card client(s), of one or more of the FAB products listed in Schedule A attached hereto is automatically enrolled in the Al-Futtaim FAB Stars Loyalty Program.

3.1 Upon enrolment of an eligible Al-Futtaim FAB product, an Al-Futtaim FAB Stars Account for the primary Account Client will be established. Membership qualifies a Al-Futtaim FAB Stars Products client/s to benefit from special offers and promotions which may be provided by FAB from time to time provided the Account is in good standing.

3.2 Membership is subject to the qualifications and conditions as determined by FAB. FAB reserves the right, at any time and without notice, to impose a validity period on membership, as well as to extend or reduce the same.

3.3 Membership in the Al-Futtaim FAB Stars Loyalty Program is non-transferable.

3.4 In the case of joint or multiple clients of a Al-Futtaim FAB Stars Products, all authorized signatories thereto will be automatically enrolled in the Al-Futtaim FAB Stars Loyalty Program; however, the use and redemption of the Al-Futtaim FAB Stars (the “Al-Futtaim FAB Stars”) shall only be available to the primary Al-Futtaim FAB Stars Products signatory as identified in FAB Records and is limited, as described in these Terms and Conditions. However, each Account client will accrue Al-Futtaim FAB Stars with respect to his or her related accounts or services to be credited to the Al-Futtaim FAB Stars Account. Accounts are identified by the Customer Identification (CIF) Number of the primary Account as established by FAB Records.

3.5 In case an account client(s) or a supplementary card client(s) is/are removed from the qualifying Al-Futtaim FAB Stars Products, then such client(s) or supplementary card client(s) is/are no longer eligible to participate in the Al-Futtaim FAB Stars Loyalty Program.

3.6 FAB reserves the right to withdraw / discontinue or terminate the client’s membership in the Al-Futtaim FAB Stars Loyalty Program and revoke any accrued Stars.

3.7 Upon membership termination, all Al-Futtaim FAB Stars accrued in the Al-Futtaim FAB Stars Account (as defined below) shall be immediately forfeited.

4. Al-Futtaim FAB Stars

4.1 FAB shall determine, from time to time, at its discretion, which FAB Products are eligible for inclusion/exclusion in the Al-Futtaim FAB Stars Loyalty Program and will earn Al-Futtaim FAB Stars (each, the “Eligible Transaction”), the associated limits on earnings as well as the number of Al-Futtaim FAB Stars required for redemption. In case of a reversal of any Eligible Transaction, Al-Futtaim FAB Stars credited to the Al-Futtaim FAB Stars Account as a result of such Eligible Transactions will be deducted from the accrued Al-Futtaim FAB Stars balance. Debits to the Al-Futtaim FAB Stars Account will reduce the accrued Al-Futtaim FAB Stars balance as per the calculation criteria set for a particular FAB Product.

4.2 Pursuant to clause 4.1, Al-Futtaim FAB Stars are earned for each of the Al-Futtaim FAB Stars Product Purchase transaction (at Point of Sale Machines or Online Transactions) subject to the Al-Futtaim FAB Stars earning criteria, and no Al-Futtaim FAB Stars shall be awarded retroactively. Schedule B attached here to provides a list of further exceptions to earnings of Al-Futtaim FAB Stars. Al-Futtaim FAB Stars may be calculated by rounding down the transaction value to the nearest integer and as per the criteria set for each Al-Futtaim FAB Stars Product (clause 4.1).

4.3 Al-Futtaim FAB Stars are not assignable or otherwise transferable, and are not capable of being pledged, nor can the Al-Futtaim FAB Stars of one client be combined with those of another.

4.4 In case of a change to the status of the Al-Futtaim FAB Stars Products (such as an upgrade or downgrade thereof), the Al-Futtaim FAB Stars calculations shall be adjusted accordingly.

The maximum number of Al-Futtaim FAB Stars that can be earned by a client in any one billing cycle is as follows:

• 300,000 Al-Futtaim FAB Stars for Al-Futtaim FAB Platinum Credit Card holders
• 600,000 Al-Futtaim FAB Stars for Al-Futtaim FAB Elite World Credit Card holders

4.6 Al-Futtaim FAB Stars are valid for a period of three (3) years from the last day of the month during which such Al-Futtaim FAB Stars are earned. Unless used prior to the expiration date, the Al-Futtaim FAB Stars shall expire on such date. Upon expiration, unused Al-Futtaim FAB Stars will be removed from the Al-Futtaim FAB Stars account as of the expiration date and cannot be re-credited. It is the Al-Futtaim FAB Stars client’s responsibility to be aware of both the number of Al-Futtaim FAB Stars in his account, and their expiration date. The available Stars can be monitored at any time online on the Al-Futtaim FAB Stars website (https://stars.nbad.ae) upon logging in to the Al-Futtaim FAB Stars client’s Al-Futtaim FAB Stars account or by inquiry through the FAB call center.

5. Redemption of Al-Futtaim FAB Stars

5.1 Provided that the Al-Futtaim FAB Stars Products is active and in good standing, and subject to the approval by FAB, Al-Futtaim FAB Stars may be redeemed for (i) Cashback into the Al-Futtaim Credit Card, (ii) Skywards Miles from Emirates, (iii) Etihad Guest Miles or (iv) POS Redemption at Select Al Futtaim Merchant outlets.

5.2 Only Al-Futtaim FAB Stars that are transferred to, and registered in, a Al-Futtaim FAB Stars Account, at the time of redemption, are eligible for redemption. The FAB Records shall be conclusive evidence in respect of the number of Al-Futtaim FAB Stars registered and credited to a Al-Futtaim FAB Stars Account and available for redemption.

5.3 The redemption of Al-Futtaim FAB Stars may be done either FAB call center at 600 566 223 or online at Any instructions conveyed by the Al-Futtaim FAB Stars client will be governed by the terms and conditions of the respective mode of redemption. FAB, at its discretion, may act upon the instructions received through these modes of redemption.

5.4 In the case of joint or multiple Al-Futtaim FAB Stars clients’ account, only the primary Account is eligible to redeem the Al-Futtaim FAB Stars. In case of redemption of Stars on Al Futtaim Select Merchant POS using supplementary card, Primary Credit Card customer must login to Al-Futtaim FAB Stars website (https://stars.nbad.ae) and enable eligible supplementary cards for POS redemption.

5.5 In the event of cancellation of cards Al-Futtaim FAB Stars will be available for redemption up to a period of three months from the date of card cancellation.

5.6 In cases where Al-Futtaim FAB Stars are subtracted from the Al-Futtaim FAB Stars Account, it may reduce or eliminate the accumulated Al-Futtaim FAB Stars resulting in a negative or zero Al-Futtaim FAB Stars Account balance. If such Al-Futtaim FAB Stars are subtracted from the Al-Futtaim FAB Stars Account after a reward for redemption has been selected that reduces the Al-Futtaim FAB Stars balance below the amount required for such reward redemption, the Account will go into negative status until the customer earns more Stars which can regularize the account.

5.7 Al-Futtaim FAB Stars redemptions are subject to FAB terms and conditions for the relevant Reward. Whenever deemed necessary, FAB may, without notice, cancel the Reward as determined by FAB.

5.8 Details of the FAB Rewards available for Al-Futtaim FAB Stars Loyalty Program are set out in, and redeemable from, the Al-Futtaim FAB Stars website or may be redeemed over the phone by contacting the FAB Contact at 600 566 223.

5.9 Once redeemed, there will no exchange, return, refund, or redemption for cash or credit, nor will there be replacement in the event of loss, damage or destruction. Once submitted, an order for redemption cannot be cancelled, revoked, transferred or changed by the client in any manner.

5.10 FAB is not, and shall not be considered, at any time, as the supplier of an FAB Reward, or an agent or representative thereof, and FAB shall not be held liable for failure on the part of a supplier to provide an FAB Reward, upon its stated terms and conditions.

6. Forfeiture of Al-Futtaim FAB Stars

All Al-Futtaim FAB Stars of a Al-Futtaim FAB Stars Product shall be forfeited, no additional Al-Futtaim FAB Stars shall accrue in a Al-Futtaim FAB Stars Account and any unprocessed redemption requests shall be cancelled immediately in the following circumstances: (a) the Al- Futtaim FAB Stars Product has been closed or is not in good standing (as determined by FAB); (b) expiry of the Al-Futtaim FAB Stars; (c) breach of any of these Terms and Conditions and/or any other policy incorporated by reference herein; or (d) any other event, which, at the discretion of FAB, should result in such forfeiture.

7. Liability and Indemnity

7.1 FAB shall not be liable for losses, damages, expenses, claims or any other liability whatsoever, whether direct, indirect, consequential, incidental, special or punitive, sustained by a Al-Futtaim FAB Stars client as a result of the redemption of Al-Futtaim FAB Stars, or in any other way arising from membership in, or in connection with, the Al-Futtaim FAB Stars, , or of any negligence, breach of statutory or other duty on the part of FAB, any supplier, issuer, merchant and/or other person associated in any way, directly or indirectly, with the Al-Futtaim FAB Stars Loyalty Program.

7.2 FAB makes no representation and provides no warranty whatsoever, expressed or implied, and undertakes and assumes no liability whatsoever, in respect of the quality or merchantability of any FAB Reward or the suitability or fitness thereof for any use or purpose. All FAB Rewards shall be accepted by the Al-Futtaim FAB Stars client at his/her own risk.

7.3 FAB is not responsible for disputes involving Al-Futtaim FAB Stars or any other aspect of this Program between joint signers of the Account. Any personal liability arising out of the receipt or use of Al-Futtaim FAB Stars is solely the client’s responsibility.

8. Breach of Terms and Conditions

In the event of a breach by a Al-Futtaim FAB Stars client of these Terms and Conditions or of any applicable provisions in any policy incorporated by reference herein, or in the event of failure on part of a Al-Futtaim FAB Stars client to pay for any outstanding / dues within the prescribed time set by FAB or for any other reason whatsoever, FAB reserves the right, at its discretion, to:

• Terminate the Al-Futtaim FAB Stars client’s membership in the Al-Futtaim FAB Stars and close his/her Al-Futtaim FAB Stars Account;
• Refuse to award Al-Futtaim FAB Stars;
• Withdraw Al-Futtaim FAB Stars; and/or
• Refuse to redeem Al-Futtaim FAB Stars

Such suspension and disqualification of a Al-Futtaim FAB Stars client may result, at FAB’s discretion, in the forfeiture of all of the Al-Futtaim FAB Stars client’s Al-Futtaim FAB Stars.

SCHEDULE A

Al-Futtaim FAB Stars Products

UAE issued AED dominated Credit Cards as follows:
• Al-Futtaim FAB Platinum Credit Card
• Al-Futtaim FAB World Elite Credit Card

Any other Al-Futtaim FAB Star earning products may be added from time to time

Al-Futtaim FAB Stars Earning Structure

For every AED 100 of eligible Credit Card spend:


Category of eligible transaction


Al-Futtaim Platinum Credit Card


Al-Futtaim World Elite Card


Domestic spends on the Card at Al Futtaim Brand locations


500


500


Spends on the Card at other locations which are not part of Al-Futtaim group (Domestic or International)


100


100

Al-Futtaim FAB Stars Partners bonus will be additional as specified from time and updated at

SCHEDULE B

No Al-Futtaim FAB Stars shall be earned for Al-Futtaim FAB credit card transactions related to the following: (a) fees, charges and interest; (b) cash advances; (c) balance transfers; (d) credit card loans; (e) transaction reversals; (f) finance charges; (g) premiums or other payments in relation to insurance products or other products that FAB may choose to offer; (h) any payments or amounts deposited or credited to the card account (i) charitable donations (j) transactions that FAB determines, in its discretion, are disputed, erroneous, unauthorized, illegal and/ or fraudulent (k) easy cash, (l) any other transactions that FAB may include on this list from time to time.