FAB Stars Card – A few words

Shop to your heart's delight..Pay with your FAB Visa Stars Card

Stars Card

FAB presents you Stars Card and Stars Gift Card - one of its kind redemption cards in town. It's much easier and simpler than ever before. All you have to do is simply load your FAB Stars Card or FAB Stars Gift Card with your already accumulated FAB Stars by calling our call center on 600 52 5500 and start shopping!

FAB Stars Card or FAB Stars Gift Card work the same way as your conventional debit or credit card and therefore can be used at any merchant across the world, wherever cards are accepted. With a minimum load amount of 20,000 Stars, which is equivalent to AED 100, you can start buying stuff for your loved ones or even gift them one.

Your FAB Stars Card can be reloaded as often as you would like, and it will expire three years after the date of issuance. So make sure you spend it well.

Experience a whole new way of shopping with FAB Stars Card and FAB Stars Gift Card, today!

FAB Stars Card FAQs

You've probably never heard of any bank offering this kind of product before, so we thought you might have some questions about the FAB Stars Card and FAB Stars Gift Card.

Below, we've answered some questions we think you may want to ask:

How exactly does my FAB Stars Card or FAB Stars Gift Card make redemption of my Stars any different from before?

Now, instead of redeeming your Stars through vouchers at select FAB redeeming partners, your Stars will be converted to the equivalent amount in AED and loaded onto your FAB Stars Card and Gift Card.

These cards will then function just like your payment card, and can be used wherever Visa cards are accepted, anywhere in the world.

What is the difference between my FAB Stars Card and FAB Stars Gift Card?

Having a FAB Stars Card is just like having a prepaid card which can be used anywhere in the world. You will be issued a FAB Stars Card, which can be reloaded as often as you would like - with a maximum load capacity of AED 20,000, and a minimum of AED 100.

A FAB Stars Gift Card is more like a great gift idea. More personal than giving cash, and allowing more options than a Gift Voucher - a FAB Stars Gift Card is the perfect alternative! FAB Stars Gift Cards can be loaded with an equivalent cash amount between AED 100 and AED 3,500, and cannot be reloaded.

How do I get my FAB Stars Card or Stars Gift Card?

Simply call the FAB Call Centre on 600 52 5500, specify whether you want a FAB Stars Card, a FAB Stars Gift Card, or both, and these will be couriered directly to you. Also, you can redeem through your FAB Stars Account online.(Click here) to redeem your FAB Stars

Do I need to have a minimum amount of Stars accumulated to get my FAB Stars Card or FAB Stars Gift Card?

You must have a minimum of 20,000 Stars to get your FAB Stars Card or FAB Stars Gift Card. 20,000 Stars are equivalent to AED 100, which is the minimum load amount on both card types.

How much do I have to pay to get my FAB Stars Card or FAB Stars Gift Card?

Nothing! Getting your FAB Stars Card or FAB Stars Gift Card is absolutely free!

Can I withdraw cash using my FAB Stars Card or FAB Stars Gift Card?

No, you cannot withdraw cash on your FAB Stars Card or FAB Stars Gift Card or use them as an ATM card.

Will my FAB Stars Card or FAB Stars Gift Card have a PIN?

Yes,there will be PIN for FAB Stars & FAB Stars Gift Card

What is a chip and PIN Star card?

• chip and pin Star is a card that is a better medium of authenticating the real cardholder. It provides an added level of security through the use of a Personal Identification Number (PIN) while conducting the transaction. Also, the embedded chip on the face of the Card shall store information in a secure, encrypted format, making it more difficult for unauthorized users to copy or access the information on the Card.

• Chip and Pin will work for Purchases transactions through different outlets.

• The main difference between your old Star Card and the new Chip and PIN Star Card is that you will now use your PIN to make payments instead of signing a receipt.

What should I do once I receive my new Chip and PIN Star Card?

Once you receive your Stars Card you need to do the following:

• Activate your Star Card

• Select your Personal Identification Number (PIN) through any of the FAB ATMs in the UAE.

How do I activate my new Chip and PIN Star Card?

To activate the card you can contact us on our 24/7 number 600 52 5500

How do I select the PIN for my Star Card?

To select the PIN, please visit to any of the FAB ATMs in the UAE and insert your new Star Card. The ATM will prompt you to create the four digit PIN of your choice. You have to memorize your PIN now as this will be used for all your future purchase transactions.

I understand the differences between these cards, but do they both offer me the same level of ease and convenience?

Of course! Both card types have the same validity period of three years, both card types can be used absolutely anywhere in the world that accepts card payments, and you can enquire about the remaining balance on both card types in the same way - by clicking here.

How do I check available balance on my FAB Stars Card or FAB Stars Gift Card?

You can check the available balance on your FAB Stars Card or FAB Stars Gift Card anytime by simply clicking here. You will be required to enter the Card ID and the last 2 digits of the card number to check the balance.

I love the convenience of giving a Stars Gift Card as a gift! Can I gift more than one Stars Gift Card at a time?

Yes! You can gift as many Stars Gift Cards as you would like.

Will my FAB Stars Card or FAB Stars Gift Card be loaded automatically as I accumulate more FAB Stars?

No,your Stars will not be automatically loaded onto your FAB Stars Card or FAB Stars Gift Card.Should you choose to have your Stars converted to the equivalent amount in AED, and loaded on to your FAB Stars Card or FAB Stars Gift Card, all you have to do is call the 24-hour FAB Call Centre and ask for this to be done.

How do I redeem my Stars onto my FAB Stars Card or FAB Stars Gift Card?

To redeem your accumulated Stars onto your FAB Stars Card or FAB Stars Gift Card, simply call the FAB Contact on 600 52 5500, and ask for your Stars to be converted to the equivalent amount in AED, and transferred onto your card. Also, you can redeem through your online FAB Stars Account. A minimum amount of AED 100, the equivalent of 20,000 stars, must be loaded onto both types of card.

Is my FAB Stars Card or FAB Stars Gift Card reusable, or do I have to get a new one every time I need to reload my stars?

Your FAB Stars Gift Card cannot be reloaded; it is a one-time gift, and cannot be re-used once the balance on the card has been spent. However, your Stars Card can be reloaded as often as you would like. The minimum amount for every reloading of your Stars Card is AED 100, equivalent to 20,000 Stars.

Will my FAB Stars Card or FAB Stars Gift Card expire after a certain amount of time?

Both cards will expire three years after the date of issuance, so make sure you spend all the cash that has been loaded on the cards, as you cannot retrieve this amount after the card has expired.

Can I transfer the cash out of my card, and convert it back to Stars?

No, once you have converted your stars into AED and transferred them onto your card, you cannot transfer back.

Where can I use my FAB Stars Card and FAB Stars Gift Card?

You can use your FAB Stars Card and FAB Stars Gift Card anywhere in the world, wherever Visa card payments are accepted.

Can I use my FAB Stars Card or FAB Stars Gift Card online?

Yes, both your FAB Stars Card and FAB Stars Gift Card can be used online, wherever online payments are accepted.

Will I earn Stars for transactions made on my FAB Stars Card or FAB Stars Gift Card, like I do for my credit card transactions?

No, you will not accumulate Stars through transactions made on your FAB Stars Card or FAB Stars Gift card. Your FAB Stars Cards are not for earning Stars, but simply making it easier to spend them!

How will I be notified of my spending? Will I receive a SMS for these transactions or a statement at the end of the month?

You will not receive a SMS or a monthly statement for your FAB Stars Card or FAB Stars Gift Card Transactions. However, you can easily and at any time, find out the remaining balance on either card type by simply clicking here.

I purchased something using my FAB Stars Card, but would like to return it. How will I receive my refund?

Once your purchase has been refunded by the outlet, the cash amount will be credited back to your FAB Stars Card or FAB Stars Gift Card, as it would be when a transaction on your payment card is refunded.

How will disputes be handled on the FAB Stars Card & FAB Stars Gift Card?

Disputes will be handled by calling 600 52 5500 or visiting any FAB branch.

I have lost my FAB Stars Card or FAB Stars Gift Card. What do I do now?

If you lose your FAB Stars Card, or FAB Stars Gift Card, simply call the FAB Call Centre on 600 52 5500 immediately, block your lost card, and ask for a new one! A replacement fee of AED 50 applies to replace either card types.

Will the unused cash amount from my lost card be transferred to my new FAB Stars Card?

Yes, the unused cash amount will be transferred onto your new card. The expiry date of the new card, however, will be the same as it was for the original card - that is, 3 years since the original card was issued.

We hope these answers will clarify the doubts you may have. Should you have any further questions or clarifications, do give us a call on 600 52 5500 or walk into any FAB Branch.

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