FAB Stars

The following terms and conditions (the “Terms and Conditions”) shall apply to the Stars Loyalty Program in respect of a Credit Card, Debit Card or Account. These Terms and Conditions are in addition to:

(a)  the General Terms and Conditions, in respect of a Debit Card or an Account; and

(b)  the Master Credit Card Conditions, in respect of a Credit Card.

To the extent there is any conflict or inconsistency between:

(a)  these Terms and Conditions and the General Terms and Conditions, those General Terms and Conditions shall prevail; or

(b)  these Terms and Conditions and the Master Credit Card Conditions, those Master Credit Card Conditions shall prevail.

These Terms and Conditions as amended from time to time, and any other information in respect of the Stars Loyalty Program, may be accessed at the following website bankfab.ae.

1. Definitions

1.1  Capitalised terms used in these Terms and Conditions that are not defined in these Terms and Conditions shall, where applicable, have the same meanings set out in the General Terms and Conditions or the Master Credit Card Conditions.

1.2  In these Terms and Conditions:

“AED” means the Emirati Dirham, the lawful currency of the UAE.

“Credit Card” means a credit card issued by the Bank to the Customer and includes any renewed or replacement credit card.

“Customer” means a natural or legal person requesting any services offered by the Bank

“Debit Card” means any automated teller machine or debit card, or any other card (excluding credit cards) which the Bank issues to the Customer to facilitate electronic access to the Customer’s Account.

“Domestic Spends” means any eligible retail purchases made in AED.

“Eligible Transaction” means a purchase made using a Credit Card or a Debit Card that is eligible to be awarded Stars at the sole and absolute discretion of the Bank.

“Etihad Guest Miles” means the miles that the Customer may accrue under the Etihad Airways frequent flyer miles program.

“FAB Reward” means the reward items obtained through FAB Stars Card or the Stars Gift Card.

“FAB Stars Card” or “Stars Gift Card” means the Visa prepaid card that contains the AED amount of Stars redeemed by the Customer and can be used at any merchant that accepts Visa card payments.

“FAB Stars Travel Portal” means the travel booking website where a Customer may redeem Stars against certain travel services and products including, without limitation, air tickets, holiday packages and hotel bookings.

“flydubai e-voucher” means an e-voucher issued by flydubai airlines and that is valid for twelve (12) months from the date of issue.

“International Spends” means any eligible retail purchases made in a currency other than AED.

“Skyward Miles” means the miles that the Customer may accrue under the Emirates Airlines frequent flyer miles program.

“Stars” means the stars that are earned as part of the Stars Loyalty Program by the Customer when using their eligible Credit Card, Debit Card or Account.

“Stars Loyalty Program” means the rewards program established by the Bank pursuant to these Terms and Conditions.

“Stars Partners” means merchants participating in the Stars Loyalty Program.

“Stars Product” means any Star earning product as selected from time to time at the sole and absolute discretion of the Bank.

2. Enrollment and Eligibility

2.1 Stars Product Customers are eligible to earn Stars and will be automatically enrolled in the Stars Loyalty Program upon approval of their Stars Product application.

2.2 The Customer’s eligibility to participate in the Stars Loyalty Program is subject to the relevant Credit Card, Debit Card or Account being valid and the Customer being in good standing with the Bank. There must be no default or payment arrears on the Card Account or the Account and the Card Account or Account must be existing.

2.3 Membership in the Stars Loyalty Program is non-transferable.

2.4 The Bank may disqualify any Customer from participation in the Stars Loyalty Program and/or cancel all or part of the number of Stars accrued on a Credit Card, Debit Card or Account in the following circumstances:

a)  the Card Account or Account is closed or the Card Account, the Account or Customer is no longer in good standing in the opinion of the Bank;

b)  the period for redemption of the Stars has expired;

c)  the Customer has breached these Terms and Conditions, the General Terms and Conditions or the Master Credit Card Conditions; or

d)  any other event, which, in the sole and absolute discretion of the Bank warrants the cancellation or refusal by the Bank to permit the redemption of the Stars.

2.5 If the Customer’s membership of the Stars Loyalty Program is terminated, then any Stars that have accrued shall be immediately forfeited and may no longer be redeemed.

3. Earning Stars

3.1 FAB Stars Earning Structure in respect of Credit Cards

For every 100 (one hundred) AED (or equivalent foreign currency) charged by the Customer to a Credit Card, the Customer will be awarded a Star as set out in the table below:

Card type

Domestic Spend

International Spend

Classic/Gold/Internet Credit Card50125
GEMS Titanium & Platinum* Credit Cards100175
FAB One Pro Visa Signature Credit Card100175
Visa Infinite/Real Madrid World Elite Credit Cards125200
MasterCard World Credit Card125200

*Platinum credit card include Real Madrid, Al Dar Academies, Spirit of Union Core Platinum credit cards.

3.2 FAB Stars Earning Structure in respect of Debit Cards

Card type

Domestic Spend

International Spend

Elite World/Real Madrid Elite World Debit Cards75150
FAB One Platinum / Real Madrid Platinum / FAB One Pro Debit Cards5050

3.3 FAB Stars Earning Structure in respect of Accounts

For every 100 (one hundred) AED maintained monthly average balance*:

AED

FAB Stars Earned

FAB One Account for personal banking Customers1001
FAB One Account for Elite banking Customers1001.5
Elite Current Account***1001

*(Subject to maintaining minimum daily current balance of AED 10,000 during all days in any given month)

***(Subject to maintaining minimum daily current balance of AED 100,000 during all days in any given month)

3.4 Stars are earned for each Eligible Transaction subject to such limits as the Bank may determine in its sole and absolute discretion. The maximum accrual of Stars that may be earned in any one billing cycle shall not exceed 200,000 Stars.

3.5 Non-Eligible Transactions whereby no Stars shall be earned are set out in the Schedule to these Terms and Conditions.

3.6 Stars are calculated by rounding down the value of each Eligible Transaction to the nearest dirham.

3.7 Stars may not be assigned, transferred or pledged. Additionally, Stars may not be pooled or combined for redemption.

3.8 Stars are valid for a period of three (3) years from the last day of the month during which such Stars were earned. Unless used prior to the expiration date, Stars shall expire on such date. Expired Stars will be deducted from the Card Account or the Account and cannot be re-credited. It is the Customer’s responsibility to be aware of both the number of Stars accrued in the Card Account or Account, and their expiration date. This can be monitored by the Customer at any time by accessing the Card Account or Account via the Bank’s website or by contacting the Bank’s contact centre.

3.9 Stars shall be not awarded retroactively.

3.10 The Bank reserves the right at any time and without any prior notice to the Customer, to change the ratio between any Stars to be awarded and the specified amount charged to a Credit Card or Debit Card or maintained in an Account.

3.11 Subject to these Terms and Conditions, where the Bank cancels or reverses any accrued Stars from the Card Account or Account, the number of Stars that will be cancelled or reversed will be calculated at the same rate as the relevant Stars were earned.

4. Redemption of FAB Stars

4.1 Stars may be redeemed against the following:

(i) FAB Stars Card or Stars Gift Card,

(ii) Skywards Miles;

(iii) Etihad Guest Miles;

(iv) flydubai e-vouchers; and

(v) a reservation or booking made through the FAB Stars Travel Portal.

4.2 Only the primary cardholder is eligible to redeem any Stars.

4.3 The redemption of FAB Stars or FAB Rewards may be done either by contacting the Bank’s contact centre at 600 52 5500 or online at the following website www.bankfab.ae.

4.4 Flydubai e-vouchers, Skywards Miles and Etihad Guest Miles are subject to additional terms and conditions of the named suppliers

4.5 Subject to the sole and absolute discretion of the Bank, where a Credit Card or Debit Card is cancelled, any Stars accrued on the Card Account or Account may be redeemed up to three (3) months after the date of cancellation or closure.

4.6 Once Stars have been redeemed, the Customer may not cancel such redemption request and the Stars may not be exchanged, reinstated, re-credited or refunded.

4.7 Any FAB Stars Card and Stars Gift Card will be sent to the Customer’s address on record with the Bank. If the Customer wishes to have a FAB Stars Card and Stars Gift Card sent to a different address, the address contained in the Customer’s account profile must be updated prior to redemption of any Stars. The Bank will not be responsible for any FAB Stars Card or Stars Gift Card sent to the wrong address or returned due to the Customer’s failure to update the account profile information.

4.8 The Bank is not, and shall not be considered, at any time, as a supplier of a FAB Reward, or an agent or representative thereof, and the Bank shall not be held liable for failure on any the part of a supplier or Stars Partner in connection with the Stars Loyalty Program.

4.9 Any request placed for the redemption of Stars shall be subject to the Bank’s approval, availability at the time of placing the redemption request, and any additional terms and conditions or specified by suppliers or Stars Partner.

4.10 The Bank may without prior notice to the Customer withdraw or substitute any of the Stars for another reward of comparable value or nature.

4.11 Subject to these Terms and Conditions, any Stars or FAB Rewards offered under the Stars Loyalty Program, cannot be exchanged, refunded or redeemed for cash or credit under any circumstances.

5. General

5.1 The Bank makes no representation and provides no warranty whatsoever, expressed or implied, and undertakes and assumes no liability whatsoever, in respect of the quality or merchantability of any FAB Reward or the suitability or fitness thereof for any use or purpose. All FAB Rewards shall be accepted at the Customer’s own risk.

5.2 Any personal liability arising out of the receipt or use of Stars or FAB Rewards is solely the Customer’s responsibility.

5.3 Without prejudice to the foregoing, the Bank reserves its right, to be exercised at any time without prior notice to the Customer, to apply time limitations on the validity of the Stars earned by the Customer and credited to the Card Account or Account.

5.4 Subject to the Bank’s determination and applicable laws, the Bank is and will remain entitled, at any time and without liability to the Customer, to terminate the Stars Loyalty Program and, cancel or vary its benefits or features, vary these Terms and Conditions, withdraw or change the types of transactions that are eligible for Stars and, modify or limit the value of Stars, or the conditions for redemption notwithstanding such changes may affect the value of the Stars already accrued.

The following transactions are not eligible to earn Stars:

For Credit Cards

No Stars shall be earned for Credit Card transactions relating to the following:

(a) fees, charges and interest;

(b) cash advances;

(c) balance transfers;

(d) credit card loans;

(e) transaction reversals;

(f) finance charges;

(g) premiums or other payments in relation to insurance products or other products that the Bank may choose to offer;

(h) utility bill payments exceeding the Stars earning limit of 2000 Stars per month;

(i) any payments or amounts deposited or credited to the Card Account;

(j) Card transactions effected over the internet or through mail/telephone orders, exceeding a monthly limit of 2000 Stars;

(k) charitable donations;

(l) transactions that the Bank determines, in its discretion, are disputed, erroneous, unauthorised, illegal and/or fraudulent;

(m) easy cash;

(n) FAB Stars Card / Stars Gift Card; and

(o) any other transactions that the Bank may include on this list from time to time.

For FAB Debit Cards

No Stars shall be earned for eligible FAB One Platinum, Elite World, Real Madrid World, Platinum and FAB One Pro Debit Card transactions

relating to the following:

(a) fees and charges;

(b) cash advances;

(c) balance transfers;

(d) loans instalment;

(e) transaction reversals;

(f) premiums or other payments in relation to insurance products or other products that the Bank may choose to offer;

(g) utility bill payments exceeding the Stars earning limit of 2000 Stars per month;

(h) any payments or amounts deposited or credited to the Account;

(i) FAB One, Elite Current Accounts and FAB One Platinum, Elite World, Real Madrid World, Platinum and FAB One Pro Debit cards

transactions effected over the internet or through mail/telephone orders, exceeding a monthly limit of 2000 Stars;

SCHEDULE

NON-ELIGIBLE TRANSACTIONS

(j) charitable donations;

(k) transactions that the Bank determines, in its discretion, are disputed, erroneous, unauthorised, illegal and/or fraudulent;

(l) easy cash;

(m) FAB Stars Card / Stars Gift Card; and

(n) any other transactions that the Bank may include on this list from time to time.

For Monthly Average Balance of FAB One Account

Stars will be accrued based on the average monthly balance at end of month.

No Stars shall be earned for any calendar month during which the account current balance has dropped below AED 10,000 on any calendar

day during the month.

FAB One current account entitles Customers of the FAB Stars Products to accrue Stars up to a maximum limit of 50,000 Stars per account

per month.

For Monthly Average Balance of Elite Current Account

Stars will be accrued based on the average monthly balance at end of month.

No Stars shall be earned for any calendar month during which the account current balance has dropped below AED 100,000 on any calendar

day during the month.

Elite Current account entitles clients of the Stars Products to accrue Stars up to a maximum limit of 100,000 Stars per account per month.